Welcome to the Cerrieads Store Refund and Return Policy. We prioritize your satisfaction and aim to make your shopping experience with us as seamless and transparent as possible. This policy outlines our procedures regarding returns, refunds, and exchanges, ensuring you understand your rights and our obligations. Please read this document carefully before making a purchase. If you have any questions or need further assistance, do not hesitate to contact our support team.

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1. Overview of Our Refund and Return Policy

At Cerrieads Store, we understand that sometimes a product may not meet your expectations or may arrive damaged or defective. Our goal is to provide you with a hassle-free process to return items and receive refunds or replacements when appropriate. This policy applies to all products purchased directly from Cerrieads Store through our website.

Please note that certain products may be excluded from our return and refund policies, as specified in the product description or as per applicable laws. Always review product-specific terms before making a purchase.

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2. Conditions for Returns

To be eligible for a return, your request must comply with the following conditions:

• Time Frame:
  Returns must be initiated within 30 days of the date you received the product. Requests made after this period will not be accepted unless otherwise specified.

• Product Condition:
  The item must be unused, in its original packaging, and in the same condition as when you received it. Items that are damaged, altered, or missing parts may not be eligible for return.

• Proof of Purchase:
  You must provide proof of purchase, such as the original receipt or order confirmation email.

• Return Authorization:
  All returns must be authorized by Cerrieads Store before sending any products back. Unauthorized returns may be refused or rejected.

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3. How to Initiate a Return

If you wish to return a product, please follow these steps:

• Step 1: Contact our Customer Support team at support@cerrieads.store or call us at +1 806 591 0476 within 30 days of receipt to request a return authorization. Please include your order number, reason for return, and photos if applicable.

• Step 2: Our team will review your request and provide you with a Return Authorization Number (RAN) along with detailed instructions on how to ship the product back.

• Step 3: Pack the item securely in its original packaging, include all accessories, manuals, and documents, and affix the return label provided by us.

• Step 4: Ship the product using a trackable shipping method to the address specified by our support team.

Please note that the customer is responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).

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4. Inspection and Processing of Returns

Upon receipt of the returned item, our quality assurance team will inspect the product to verify its condition and compliance with our return policy. This process may take 7-10 business days.

If the returned item meets all conditions, we will proceed with the refund, replacement, or store credit, depending on your preference and the circumstances.

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5. Refunds

Refunds will be processed using the original payment method. Please allow 5-10 business days for the refund to appear in your account after approval.

• Full Refunds:
  Issued when the returned item is found to be in acceptable condition, and the return request was initiated within the allowed time frame.

• Partial Refunds:
  May be issued if the product shows signs of usage, damage, or missing parts, or if the return is initiated outside the specified period.

• Non-Refundable Items:
  Certain items may be marked as non-refundable, such as personalized products, downloadable content, or items purchased during promotional sales. These will be clearly indicated on the product page.

6. Exchanges

If you prefer an exchange for a different product, size, or color, please specify this during the return request process. We will process exchanges once the returned item passes inspection. Availability of alternative items may vary, and additional charges may apply.

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7. Damaged or Defective Items

If you receive a product that is damaged, defective, or incorrect, please contact us immediately within 48 hours of receipt with supporting photos. We will arrange for a replacement or full refund at no extra cost to you.

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8. Shipping Costs

• Customer Responsibilities:
  Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise.

• Cerrieads Store’s Responsibilities:
  For eligible returns, Cerrieads Store will cover the shipping costs for sending the replacement item or issuing a refund.

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9. Late Returns and Unclaimed Packages

Returns received after the 30-day period or packages that are unclaimed or refused without prior authorization may be rejected or returned to you at your expense. We recommend tracking your shipment and communicating with our support team promptly.

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10. Contacting Us

For all return and refund inquiries, please contact our Customer Support team:

• Email: support@cerrieads.store
• Phone: +1 806 591 0476
• Address: 1914 N Harwood St, Dallas, TX 75201, USA

Please include your order number, contact details, and reason for return to facilitate prompt processing.

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11. Policy Updates

Cerrieads Store reserves the right to update or modify this Refund and Return Policy at any time without prior notice. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about your rights and our procedures.

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12. Final Note

Your satisfaction is our priority. We are committed to providing transparent, fair, and efficient return and refund processes. If you experience any issues or have concerns not addressed here, please reach out to us. Our team is dedicated to resolving your concerns promptly and ensuring a positive shopping experience.