Welcome to the Warranties page of Cerrieads Store. We are committed to providing our customers with high-quality products and services, and we stand behind what we offer. This Warranties policy outlines the scope, terms, and conditions of warranty coverage on our products, as well as the procedures for requesting warranty service. Please read this document carefully to understand your rights and obligations.

1. Warranty Policy Overview

At Cerrieads Store, we strive to ensure that all products sold through our platform meet high standards of quality and durability. Our warranty policy is designed to provide peace of mind to our customers by covering certain manufacturing defects and product malfunctions for a specified period from the date of purchase.

Warranty coverage varies depending on the product category, manufacturer specifications, and specific promotional offers. The details of each product’s warranty period and conditions are provided at the time of purchase and are also available in the product description or accompanying documentation.

2. Scope of Warranty Coverage

Our warranties cover defects in material and workmanship under normal use. Specifically, the warranty includes:

• Manufacturing Defects: Defects arising from faulty materials, design flaws, or manufacturing errors.
• Malfunctions: Failures or operational issues that are not caused by external factors or misuse.
• Component Failures: Defects or failures of specific parts or components covered by the warranty.

Please note: The warranty does not cover damage or defects caused by misuse, neglect, accidents, unauthorized repairs, alterations, or external causes such as spills, fire, or natural disasters.

3. Warranty Period

The duration of warranty coverage begins from the date of purchase, which is typically indicated on your receipt or order confirmation. The specific warranty periods vary by product and are detailed at the time of sale:

• Electronics and Gadgets: Usually covered for a period of 12 months.
• Clothing and Accessories: Typically covered for 6 months, unless specified otherwise.
• Custom or Personalized Items: Generally not covered under warranty unless defective upon receipt.
• Other Products: As specified at the point of sale.

If a product is found to be defective within the warranty period, we will, at our discretion, repair, replace, or refund the product, subject to the terms outlined below.

4. How to Request Warranty Service

To request warranty service, please follow these steps:

1. Contact Us: Reach out via email at support@cerrieads.store or call us at +1 806 591 0476. Provide your order number, purchase date, and a detailed description of the issue.
2. Provide Evidence: You may be asked to submit photos or videos demonstrating the defect or malfunction.
3. Assessment: Our customer service team will review your request and determine if the issue qualifies for warranty coverage.
4. Return Process: If approved, we will provide instructions for returning the defective product, including packaging guidelines and shipping labels if applicable.
5. Inspection and Resolution: Once we receive the product, our technicians will inspect it to verify the defect. If confirmed, we will proceed with repair, replacement, or refund as appropriate.

5. Repair, Replacement, or Refund

Depending on the nature of the defect and product availability, we may:

• Repair the product at no cost to you.
• Replace the product with an identical or comparable item.
• Issue a refund if repair or replacement is not feasible.

The method of resolution will be determined based on the specific circumstances and the product involved.

6. Limitations and Exclusions

Our warranty does not cover:

• Normal wear and tear over time.
• Damage caused by misuse, abuse, or neglect.
• Unauthorized repairs or modifications.
• External causes such as spills, impact, or exposure to weather.
• Cosmetic damages that do not affect functionality.
• Consumable parts such as batteries, unless defective upon receipt.
• Products purchased from unauthorized third-party sellers or outlets.

7. Warranty Disclaimers

Except as expressly provided in this warranty policy, Cerrieads Store makes no warranties or representations regarding the products, including implied warranties of merchantability or fitness for a particular purpose. We do not guarantee that the products will meet your specific needs or expectations beyond the scope of the warranty.

8. Warranty Limitations

• The warranty is limited to repair, replacement, or refund, and does not include incidental, consequential, or punitive damages.
• Our liability under this warranty is limited to the purchase price of the product.
• The warranty does not extend beyond the warranty period specified for each product.

9. International and Regional Variations

Warranty policies may vary based on regional laws and regulations. In jurisdictions where certain warranty rights cannot be limited, such rights will be preserved in accordance with local laws.

10. Changes to Warranty Policy

Cerrieads Store reserves the right to modify or update this warranty policy at any time without prior notice. Any changes will be posted on this page and become effective immediately upon posting.

11. Contact Us for Warranty Claims

If you believe your product qualifies for warranty service, please contact us:

• Email: support@cerrieads.store
• Phone: +1 806 591 0476
• Address: 1914 N Harwood St, Dallas, TX 75201, USA

Please include your order number, a detailed description of the issue, and any supporting evidence such as photos or videos.

12. Final Notes

We appreciate your trust in Cerrieads Store and aim to resolve warranty claims efficiently and fairly. Our goal is to ensure your satisfaction and continued confidence in our products. Remember to retain your proof of purchase, as it will be required when submitting warranty claims.

Thank you for shopping with Cerrieads Store. We are committed to providing quality products and excellent customer service.